Privacy Policy

Our Privacy Notice has been designed with you in mind. however the notice applies to you may depend upon the manner within which you act with us. as an example, if you:

purchase a ticket to 1 of our events, we’ll use the knowledge you offer us to fulfil our obligations to you in delivering that service, and, wherever you’ve told us to, keep you up thus far regarding alternative events that will be of interest to you; and when you browse our sites, we have a tendency to use cookies to tailor your expertise and hopefully offer you with a seamless experience.
Your decisions and rights beneath every state of affairs are explained in additional detail below.

What data we’ve got and wherever we have a tendency to collect it from.

We collect associate degreed store differing types of data regarding you after you produce an account, get tickets, contact us, and use our websites, apps and social media.

however we have a tendency to use your data.

We collect and use your data for plenty of reasons like serving to you get into the shows you’re keen on, sharing news, for selling and as otherwise needed by law.

WHO we have a tendency to share data with.

We could share your data with the Event Partner(s) – like the creative person, promoter, record label, team or venue) – further as alternative third parties related to the service provided.

Your decisions and rights.

Among alternative rights, you’ll opt for whether or not to receive selling from us. you furthermore may have the proper to access the knowledge we’ve got regarding you.

however we glance once your data.

We’re continually taking steps to create positive your data is protected and to delete it firmly once we not would like it.

queries and feedback.

If you’ve got any queries or feedback regarding this notice, or however we have a tendency to handle your data, get in reality with us.

What data we’ve got & wherever we have a tendency to grasp

  • after you produce associate degree account, purchase a product from us (such as a price tag, or merchandise), we’ll collect your contact and request data.
  • after you purchase tickets to 1 of our events, or an incident that we have a tendency to are a co-promoter, we’ll receive your data from price tag agents wont to sell tickets for our promoted and co-promoted events, or the venues we have a tendency to rent to place on the event. This includes your name, contact details and price tag purchase data, like range of tickets bought and seat number(s).
  • after you attend one in every of our events, we have a tendency to could collect your data via (i) video police investigation cameras (we use signs wherever such cameras are used), (ii) from our free wireless local area network (if you register to use it) and, if obtainable, via cashless payment wristbands which might be wont to access events and to create purchases onsite at the event.
  • after you use our websites or apps, we have a tendency to collect data like the browser and device you’re mistreatment, your science address, your location, the location you came from, what you probably did and didn’t use our site/app for, or the location you visit after you leave us. For a lot of data on however we have a tendency to collect this information, see our Cookies Policy.
  • after you use a social media feature inside our web site or apps, and you post to social media platforms, the social media website can offer us with some data regarding you.
  • If you’ve got accessibility necessities, we wish to create positive you’ve got the most effective expertise once attending events. To do this, we want to gather details of your necessities (which could involve you providing data regarding your mental or physical health).
  • within the few instances wherever we have a tendency to collect personal data from youngsters, we continually ask for parental consent and can solely ever collect such data for the needs mere once we collect it.
  • we have a tendency to use suppliers WHO collate geodemographic knowledge that assists us in higher personalising our services to you. If you’d like that we have a tendency to don’t try this, see the ‘Your Rights & Choices’ section below.

How we have a tendency to Use Your data & Why
This section explains however we have a tendency to use your data and therefore the legal basis on that we use it.

1. For the performance of our contract with you
We use your data after you enter into a contract with us (for example to shop for merchandise or a ticket) thus we have a tendency to can:

  • method your order
  • take payment, and
  • offer you with client support.

2. For our legitimate business interests

  • To conduct research and analysis that helps improve and customise our product and services.
  • For our selling functions, unless your consent is needed for such selling (see section three below).
  • To send you client service emails as well as booking confirmations and event reminders.
  • to stop or notice unlawful behaviour, to shield or enforce our legal rights or as otherwise allowable by law. as an example, ensuring tickets get into the hands of real fans. As such, we have a tendency to could use your data to stop price tag touting, misuse of our material possession (e.g. our or our Event Partner’s brands), fraud, or alternative crimes.
  • to make a profile regarding you to assist us individualize our services to you. as an example, if you get tickets to pop events and you’ve got consented to our selling, we’ll inform you regarding alternative pop events we predict you would possibly have an interest in.

. regarding your personalisation settings.
We can offer you a lot of of what you wish once we understand you higher. to create positive our messages and web site are relevant to you, we have a tendency to produce a user profile with the knowledge we all know regarding you and the way you utilize our services.

· the way to put off personalisation.
Simply put off “Allow personalisation” in your account settings. We’ll stop any personalisation and solely use your knowledge for essential services, like screening for fraud.

· What happens if you switch off personalisation?
We will not use your knowledge to see what you would possibly have an interest in. this implies you won’t get any personal recommendations and any newsletters you’ve signed to are generic (although if you’ve asked to receive alerts regarding specific artists or venues, you’ll still receive these).
We will still perform identification activities wherever we want to try and do thus to deliver our services to you, {for example|for instance|as associate degree example} for fraud screening functions and wherever you specifically request we have a tendency to do thus like by favouriting an creative person.

· is popping off personalisation the identical as turning off cookies?
No, they’re separate. to manage your cookies settings, you’ll use our cookies consent tool. See our Cookies Policy for a lot of data

· to confirm the protection of our and our Event Partners’ operations.
Where you’ve given your consent
· To contact you with data or offers concerning our future events, product or services – this could be via email, via push and net notifications, via SMS, or social media platforms. you’ll modification your selling preferences at any time, see “Your decisions and rights” section below.

· to produce you with location primarily based services – like through our competition apps which permit you to determine yourself on the map thus we are able to use your location to send you push notifications regarding what’s happening around you.

· To conduct crowd management analytics – a number of our apps use crowd management computer code thus we are able to see what number individuals are at a selected stage, or once the busiest times at the bars are. This helps us a lot of with efficiency apportion our resources. we have a tendency to flip this on shortly before the competition or event, and switch it off shortly once thus we’re not chase devices once we don’t must.

· To deliver tailored advertising and selling communications on our websites and apps (see our Cookies Policy for a lot of data.

· To method your health knowledge to fulfill your accessibility necessities, wherever specifically needed and express consent is provided.

Who we have a tendency to Share Your knowledge With & Why
· inside the Live Nation diversion family of corporations WHO offer services for us like selling, profiling, news and technical support.

· Our third-party service suppliers (sometimes called knowledge processors) like cloud computing offerrs WHO provide the IT infrastructure on that our product and systems are designed.

· Our co-promoters or event partners that organize or offer the precise services at an incident (in accordance with their privacy policy).

· Third parties WHO offer merchandise and services purchased by you (e.g. merchandise) in order that they will process and fulfill your orders.

· Government agencies or alternative authorized bodies wherever allowable or needed by law.

· Any successor to all or any or a part of our business.

YOUR decisions & RIGHTS
Your decisions
Where you’ve got given us your consent, you’ll withdraw it by doing the subsequent.

· to prevent receiving our selling you’ll modification your preferences inside your account, follow the unsubscribe directions in any of the emails we send you or contact us and that we can have it off for you.

· To choose of the employment of cookies and chase tools, please see our Cookies Policy To choose of location chase and push notifications, you’ll modification the settings on your device or keep your location off. to prevent net push notifications, you may use your browser settings.

· To object to personalization you’ll modification your preferences inside your account. If this feature isn’t obtainable you’ll contact us and that we can have it off for you

Your rights
You also have rights over however your personal data is employed including:

· the proper to object to our process of your knowledge.

· the proper to request that your data be erased or restricted from additional use.

· the proper to request a replica of the knowledge we have a tendency to hold regarding you.

· the proper to correct, amend or update data you’ve got given us (where you have an account with us you’ll additionally try this by work in and change your information).

· the proper to contest any machine-controlled call we have a tendency to create regarding you. an automatic call could be a decision taken with none human intervention that has legal consequences (e.g. credit checking). we have a tendency to don’t sometimes perform machine-controlled deciding however, if we do, we’ll create it clear wherever such selections are being created.

To exercise any of the on top of rights please complete this way. Please note that while we’ll fastidiously assess each request we have a tendency to receive, your rights could disagree consistent with your house of residence and that we might not continually should abide by. once this happens, we’ll make a case for why.

We have security measures in situ to shield your data. the protection measures we have a tendency to use can depend upon the kind of data collected.

We solely keep your data for as long as needed to produce you with the services you request, for the needs printed during this policy and for any legal purposes that we have a tendency to are obligated to stay the knowledge. we’ll firmly delete your data once it’s not needed for these functions, in line with our company policies.

As a component of a world cluster of corporations, we have a tendency to depend on shared services, a number of that are settled outside of Europe. At the identical time, once foremost acts are traveling, so as to produce you a seamless expertise, your data is also transferred internationally.

When transferring data during this manner, there are strict rules in situ to confirm your knowledge continues to be protected to a high normal. wherever we have a tendency to try this, we’ll make sure that acceptable safeguards are place in situ. wherever your data is transferred outside of the eu Economic space, we’ll use one in every of the mechanisms listed below.

· normal written agreement Clauses approved by the eu Commission

· EU-US Privacy protect

· Binding company Rules

· Binding company Processor Rules

For a lot of data, or to urge a replica of the relevant documentation please contact us.

If you’ve got any questions about the on top of, or our approach to privacy, our dedicated Privacy workplace, as well as our knowledge Protection Officer, is here to help:

There’s also the Information Commissioner’s office – ICO though we encourage you to try and let us facilitate your first.